Refund Policy

1. Scope and Purpose

Developing Pro Company Limited, operating as Speeding (“Company”), establishes this comprehensive Refund Policy to ensure transparency and fairness in our service cancellations and refund procedures. We understand that circumstances may change, and we aim to provide a clear, straightforward process for our customers.

2. Refund Structure

2.1 Standard Refund Terms

The Company provides an 80% refund of the total payment amount for qualifying cancellations
30-day money-back guarantee from service initiation
Applies to all standard hosting service packages without exception
20% retention fee covers essential operational costs including:
- Infrastructure and server maintenance
- Technical operations and support
- Administrative processing
- Payment gateway transaction fees

2.2 Service Cancellation Details

Services are terminated immediately upon refund approval to prevent additional charges
Data remains accessible through our standard backup system for 7 days
Optional data export service available upon request (additional fees may apply)

3. Eligibility Requirements

3.1 Qualification Criteria

To qualify for a refund, customer accounts must meet these specific conditions:

Service duration must be less than 30 days from activation
Account must be in good standing with no outstanding payments
Full compliance with our Terms of Service
Refund request must be submitted through official support channels

3.2 Account Verification Process

We verify the following before processing:

Active subscription status
No policy violations or abuse
Payment verification complete
Service status validation

4. Refund Process

4.1 Request Submission Requirements

Essential information needed:

Account details (username and order ID)
Service package information
Detailed reason for cancellation
Preferred refund payment method
Current contact information for updates

4.2 Processing Timeline

We maintain a swift processing schedule:

Initial review: 1 business day
Account verification: 24-48 hours maximum
Final approval process: 1-3 business days
Total timeline: 5 business days maximum

4.3 Payment Processing Details

Primary refund method: Original payment method used
Alternative refund methods available if original method is unavailable
Standard processing: 1-3 business days
International transfers: 3-5 business days (may vary by country)

5. Non-Refundable Services

For transparency, these items are explicitly excluded from our refund policy:

Services active beyond the 30-day guarantee period
Accounts suspended for Terms of Service violations
Add-on services and premium features
Domain registration fees
Custom development work
Professional consulting services

6. Special Considerations

6.1 Exception Process

We review special cases that may require exceptions:

Evaluated on a case-by-case basis
Requires senior management review
Supporting documentation may be requested
Extended processing time may be needed

7. Support Channels

7.1 Contact Methods

We offer multiple support channels:

Email: support@speeding.vn (24/7 availability)
Live Support: Website chat (business hours)
Client Portal: 24/7 dashboard access
Response guarantee: Within 24 business hours

8. Policy Administration

8.1 Policy Updates

Company reserves the right to modify this policy
Changes will be announced via:
- Email notification
- Website updates
- Client dashboard notices
30-day notice provided for significant changes

9. Regulatory Compliance

Our policy adheres to:

International consumer protection standards
E-commerce regulations
Financial services requirements
Data protection and privacy laws

Last Updated: January 12, 2025